We’ve mentioned on our blog how fax machines that use a film roll, primarily Brother and Panasonic fax machines that use film in place of a laser or ink cartridge, keep what is essentially a carbon copy of every fax that goes through the machine. This can put personal information, both yours and your customer’s, at risk of exposure to identity thieves.
Now CBS News shows how digital copiers can pose a similar risk.
At a warehouse in New Jersey, 6,000 used copy machines sit ready to be sold. CBS News chief investigative correspondent Armen Keteyian reports almost every one of them holds a secret.
Nearly every digital copier built since 2002 contains a hard drive – like the one on your personal computer – storing an image of every document copied, scanned, or emailed by the machine.
In the process, it’s turned an office staple into a digital time-bomb packed with highly-personal or sensitive data.
If you’re in the identity theft business it seems this would be a pot of gold.
“The type of information we see on these machines with the social security numbers, birth certificates, bank records, income tax forms,” John Juntunen said, “that information would be very valuable.”
“Nobody wants to step up and say, ‘we see the problem, and we need to solve it,’” Juntunen said.
This past February, CBS News went with Juntunen to a warehouse in New Jersey, one of 25 across the country, to see how hard it would be to buy a used copier loaded with documents. It turns out … it’s pretty easy.
Juntunen picked four machines based on price and the number of pages printed. In less than two hours his selections were packed and loaded onto a truck. The cost? About $300 each.
Until we unpacked and plugged them in, we had no idea where the copiers came from or what we’d find.
We didn’t even have to wait for the first one to warm up. One of the copiers had documents still on the copier glass, from the Buffalo, N.Y., Police Sex Crimes Division.
It took Juntunen just 30 minutes to pull the hard drives out of the copiers. Then, using a forensic software program available for free on the Internet, he ran a scan – downloading tens of thousands of documents in less than 12 hours.
The results were stunning: from the sex crimes unit there were detailed domestic violence complaints and a list of wanted sex offenders. On a second machine from the Buffalo Police Narcotics Unit we found a list of targets in a major drug raid.
The third machine, from a New York construction company, spit out design plans for a building near Ground Zero in Manhattan; 95 pages of pay stubs with names, addresses and social security numbers; and $40,000 in copied checks.
But it wasn’t until hitting “print” on the fourth machine – from Affinity Health Plan, a New York insurance company, that we obtained the most disturbing documents: 300 pages of individual medical records. They included everything from drug prescriptions, to blood test results, to a cancer diagnosis. A potentially serious breach of federal privacy law.
“You’re talking about potentially ruining someone’s life,” said Ira Winkler. “Where they could suffer serious social repercussions.”
Winkler is a former analyst for the National Security Agency and a leading expert on digital security.
“You have to take some basic responsibility and know that these copiers are actually computers that need to be cleaned up,” Winkler said.
If you own a digital copier you owe it to yourself and your customers to read the full article. Don’t let your electronics compromise your security.
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- Oh Goody, A New Security Threat (minx.cc)
- Copiers make more copies than you think (feldmanfile.blogspot.com)
- The Danger of Digital Copiers – Who Knew? (cbsnews.com)
- Second-hand copiers can spill secrets (news.cnet.com)