The color mix in a small portion of HP 93 (C9361) and 75 (CB337) Tri-color Ink Cartridges is incorrect, with some color chambers being over filled and the balance under filled. Print quality is not affected, but depending upon individual use, a small number of purchasers may receive fewer pages than HP intended.
While only a small amount of cartridges was impacted, HP is offering a rebate to all customers who purchased a potentially affected cartridge in the U.S. or Canada during the relevant time period. Potentially impacted cartridges include the HP 75 and HP 93 – in both their regular and promotional versions — with the “Warranty End” date that falls between May 1, 2011 and August 31, 2011, which can be found printed on the HP print cartridge. Additionally, a small number of cartridges that shipped with Deskjet D4360 Printers and Photosmart C4500 and C4400 All-in-One Printers in this timeframe were potentially impacted.
Customers who purchased HP 75 and HP 93 cartridges meeting the criteria above can contact HP directly to obtain a 10 percent rebate off the Manufacturer’s Suggested Retail Price (MSRP) of the ink pack. Customers that received these cartridges in the printer box can contact HP to obtain a $2 rebate. To obtain the rebate or for more information on rebate options in North America, customers can visit www.hp.com/go/inkrebate. (Source – HP)
Related articles by Zemanta
- HP settles inkjet cartridge patent complaints (news.cnet.com)