Solving hardware issues with software (drivers)

2008 nme - 024 - chuck trying to install lexma...
Image by bpende via Flickr

One practice we frequently employed on help desks was to insist that the caller first go and download and install the latest driver for their hardware before we attempted to troubleshoot their issue.

This wasn’t done to get them off the phone. It was a valid attempt to solve their issue.

The disk that comes with your printer was most likely created months before your printer was packaged and sent to the retail store where you bought it. By the time you go to install the drivers on the disk into your computer they could be over a year old. During that year other owners reported issues they had to the printer manufacturer, the manufacturer’s engineers re-wrote the drivers to correct those problems, and the manufacturer made these updated drivers available on their website. Windows 7′s recent release will also have caused new drivers to be written in order for your printer to work with this new operating system.

This is why we recommend that when you encounter odd behavior or other issues with your printer, before you do anything else in an attempt to fix those issues, go to the manufacturer’s website, look for the Support section and download and install the latest drivers for your printer and operating system. That alone may very well solve your problems.

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