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A follow up on my experience with Cartridge World.
I was getting “remove and check cartridge” and “cartridge error – refer to manual” messages.
I bought a black “refill” cartridge ($15) at Cartridge World at clairemont square. It didn’t solve the problem. I brought the cartridge back to Cartridge World. The technician wasn’t there on Saturday to re-check the cartridge, so they gave me a second “refill” cartridge.
That still didn’t solve my problem, so rather than spending more to buy a color cartridge as the next step to solving the problem - I took my printer into Cartridge World and they re-checked the cartridge and the cartridge/printer connections, used a “test” color cartridge to determine that a new color cartridge would fix the problem.
If you buy a “refill” cartridge at Cartridge World they will stand behind it. At Cartridge World they have the refill cartridges on the self all sealed and boxed. You don’t have to wait while they refill the ink on your cartridge like at Walgreen’s. You need to bring in any old used cartridge to save the dollar fee if you don’t have one.
I don’t plan to buy expensive “new” ink cartridges any more.
Who said customer service is dead? We have used Cartridge World San Diego in the past to refill our ink toners but this time we needed to have a very important and hard to find drum cartridge replenished in one of our Dell color laser printers. It was month end for our business and the worst possible time for our printer to go down, we needed it ASAP. We communicated this with Cartridge World San Diego and like most good businesses they immediately understood our concerns. Knowing our crunch for time they offered to pick up the old cartridge from our office and deliver the replenished one later in the business day, which they did! Wow, talk about customer service.
Thank you again.
San Diego Premier Property Management
I purchased my first refurbished printer cartridges from Cartridge World in part because the company’s conscientious commitment to the environment appealed to me. I have been very impressed with the quality of the cartridges – they have produced the same print quality as new cartridges at a substantial cost savings. I also have been very impressed with the responsiveness and personal service provided by the company. I definitely can recommend Cartridge World and its products.
Bruce D. Grant, A.P.C.
BioTech nology Law Group
Phone (858) 623-9470
Office Manager, The Law Offices of Steigerwalt & Associates
355 5 Fourth Av.
San Diego, CA 92103
James E. Dunn
Attorney at Law
The Chamber Building
110 West “C” Street, Suite 2108
San Diego, CA 92101
Dennis SteinOwner, The UPS StoreRegents Rd. UTC area
Jim and Karina Graham
Owners, Instant Imprints